For all accommodation and tours, child price refers to children under 12 years of age unless otherwise noted.
Prices are subject to change without notice. In the event that currency fluctuations affect the price of your booking, we reserve the right to adjust our prices as necessary at any time. However no surcharge in respect to cost or currency fluctuations will be made to the arrangements of your holiday once full payment has been received by Malaysia Holidays.
This does not apply to any tax charges or levies imposed by any government or their agencies.
The air content of some tours is based on airfares applicable for the validity date. As airline prices constantly change it may be necessary to impose an air surcharge at any time up to departure.
Prices quoted include Government levies and taxes that are payable prior to departure but do not include any fees that may be imposed directly by a third party. Some countries impose charges that are collected at airports and borders and these are not included.
Accommodation on Selingan Island and Mt Kinabalu Summit require full payment on confirmation and this amount is non-refundable. Final payment is due 30 days prior to travel. Failure to pay by the due date may result in the automatic cancellation of your booking. For bookings made within 30 days of travel, full payment is required within 72 hours of receiving written confirmation from Malaysia Holidays.
The Malaysian Ministry of Finance commenced a new Tourism Tax effective from September 1, 2017. The Tourism tax will be charged to the guest directly by the accommodation or premises at RM10 per room per night. This is on top of local Government charges applicable in Malacca, Kedah, Penang and Langkawi charged directly to the guest.
Requests for cancellation of confirmed bookings must be made in writing. Bookings cancelled at any time after confirmation up to 30 days prior to departure, but prior to any documents being issued, will result in loss of deposit.
Bookings cancelled within 30 days prior to departure will result in loss of deposit plus any cancellation fees imposed by airlines, hotels or ground operators amounting to all or part of the cost paid.
No refund is available for cancellations after final payment for any travel product.
Accommodation on Selingan Island and Mt Kinabalu Summit require full payment on confirmation and this amount is non-refundable.
Malaysia Holidays has a commitment to your privacy and the protection of your information. If you have received a mailing from us then your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or you have previously purchased or expressed interest in our products or services.
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your details. If you wish to do this, simply follow the instructions at the end of any email.
You warrant to us that: (a) you are at least 18 years old and have the power and authority to enter into a binding contract with us and with the Third Party Travel Providers of the Travel Products that you acquire; (b) the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process; and (c) you will maintain and promptly update this information to keep it true, accurate and complete.
You warrant to us that you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover.
You warrant to us that you will use Malaysia Holidays services in accordance with these terms and conditions and you will not use Malaysia Holidays services in any way to breach any laws or defame anyone.
You agree to indemnify us from and against all claims, actions, suits, demands, liabilities, costs or expenses, losses, whether arising directly or indirectly from the use of Malaysia Holidays services by you or any person using Malaysia Holidays services through any means provided to you.
“Travel Product” means the service or product provided by a Third Party Travel Provider, for example, an airline or a hotel.